FAQs
1. Is the Moonie Bikes warranty valid worldwide?
No — warranty coverage applies in the USA, Canada, and the UK where partner workshops are available. Global warranty is not currently offered.
2. How do I schedule service with a partner workshop?
Once your purchase is complete, Moonie connects you with the nearest approved workshop. You can then book directly.
3. Can I extend my warranty?
Absolutely. Ask about extended protection plans during purchase. They’re affordable and add peace of mind.
4. What if I change my mind after buying online?
Moonie offers a 7-day return policy for online orders, provided the bike hasn’t been altered or damaged.
5. What types of bikes do you search for in the Dream Bike Program?
Anything and everything — from vintage classics to modern beasts. If it’s out there, they’ll find it for you.
FAQs About Moonie Bikes’ Finance Privacy Policy
1. Does Moonie Bikes share my personal or financial information with third parties?
Only with partners directly involved in your purchase or financing, and only with your clear consent. No marketing spam, no shady data swaps.
2. How is my information protected online when I buy a bike?
With SSL encryption and secure payment portals, your data is as armored as your helmet.
3. Can I request to delete all my personal data from Moonie Bikes?
Absolutely. Just contact them and your data will be removed promptly, in compliance with GDPR, CCPA, and other regulations.
4. Is financing through Moonie Bikes available internationally?
Currently, Moonie supports financial services primarily in the USA, Canada, and the UK through localized partners.
5. How often is the privacy policy updated?
Any time a legal, technical, or business change occurs. Customers are always notified transparently.
❓FAQs RETURN POLICY
1. What if I receive a damaged used motorbike?
Contact Moonie Bikes support within 24 hours of delivery. They’ll arrange a repair, return, or exchange based on the situation.
2. Can I return a custom-modified bike?
Only if the modification was done by Moonie or its certified partners. Custom work by third parties may void the return policy.
3. Is the return shipping cost covered?
In most cases, return shipping is the buyer’s responsibility. However, Moonie offers discounted return labels via its logistics partners.
4. How long does it take to process a refund?
Once the returned bike is inspected, expect your refund within 5 to 10 business days.
5. Can I trade in my bike and buy another in one go?
Absolutely! Moonie encourages it and even applies the trade-in value directly toward your new bike.
FAQs TERMs OF SERVICE
1. What information does Moonie Bikes collect?
We collect basic personal details like your name, email, phone number, and order history—strictly for service and legal purposes.
2. Does Moonie Bikes share customer data?
Only with trusted partners involved in fulfilling your services. We never sell your data.
3. Can I trade my old bike for a new one?
Absolutely! We evaluate and offer fair trade-ins for customers looking to upgrade or switch.
4. Is financial assistance available for international customers?
Yes, we offer tailored financial plans. Approval depends on region-specific regulations.
5. How does Moonie Bikes ensure data security?
We employ encrypted systems, secure networks, and regular audits to protect your information at all times.